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Privacy Policy

B-DESIGN pays particular attention to the protection of the personal data of its customers, prospective customers and website users.

This Privacy Policy explains what data may be collected, why it is used, who it may be shared with, how long it is retained and what your rights are.

1. Data controllers

Depending on the activity concerned, personal data is processed by:

B-DESIGN Painting

Grégory Brand – Entrepreneur individuel (sole trader)
8 rue Albert Falsan
69450 Saint-Cyr-au-Mont-d’Or – France

SIREN: 493 803 993
Email: info@b-design.fr
Phone: +33 (0)4 78 47 85 05

B-DESIGN Store

ASSISTANCE DEPANNAGE AUTOMOBILE (ADA)
French limited liability company (SARL)
29 avenue Barthélemy Thimonnier
69300 Caluire-et-Cuire – France

SIREN: 309 857 969
Email: info@b-design.fr
Phone: +33 (0)4 78 47 85 05

2. Personal data that may be collected

Depending on how you use the website and the services requested, B-DESIGN may collect the following data in particular:

  • first name and surname;
  • postal address and delivery address;
  • email address;
  • telephone number;
  • information required to create and manage a customer account;
  • information relating to orders, quotations and services requested;
  • billing information;
  • communications with B-DESIGN in connection with an enquiry, order or service;
  • technical data required for the operation and security of the website;
  • browsing and audience measurement data where the relevant tools are used.

B-DESIGN only collects information that is necessary for the purposes described in this Privacy Policy.

3. Purposes and legal bases

Personal data may be used for the following purposes:

  • responding to contact requests, enquiries and quotation requests: processing necessary in order to take pre-contractual steps requested by the person concerned;
  • creating and managing customer accounts: performance of the contract and management of the customer relationship;
  • processing online store orders: performance of the sales contract;
  • organising and carrying out B-DESIGN painting services: performance of the service contract;
  • managing invoicing, accounting and compliance with legal obligations: compliance with applicable legal obligations;
  • organising payments, deliveries, collections and returns: performance of the contract;
  • providing after-sales service and managing complaints: performance of the contract and, depending on the circumstances, B-DESIGN’s legitimate interests;
  • ensuring the security and proper operation of the website: B-DESIGN’s legitimate interests;
  • measuring website audiences and improving website operation: depending on the configuration of the tool used, legitimate interests or consent where consent is required.

B-DESIGN does not use its customers’ contact details to sell or rent personal data files to third parties.

4. Mandatory information

Certain information is required in order to respond to an enquiry, prepare a quotation, process an order, perform a service, issue an invoice or arrange a delivery.

Where such information is essential, failure to provide it may prevent B-DESIGN from processing the request or performing the relevant order or service.

5. Recipients of personal data

Personal data is accessible only to the persons and service providers who require it in order to operate the website and perform orders or services.

Data may in particular be shared, to the extent necessary, with:

  • B-DESIGN and authorised persons involved in managing orders and services;
  • the website hosting provider, o2switch;
  • the website developer / technical service provider;
  • Monetico – Crédit Mutuel for the secure processing of bank card and Apple Pay payments;
  • PayPal where the customer selects PayPal as the payment method;
  • delivery service providers used for orders, including Colissimo and Chronopost;
  • accounting, legal or administrative service providers where necessary;
  • public authorities or legally authorised bodies where disclosure is required by law.

Service providers only have access to the data necessary to carry out their respective tasks.

6. Payments

Payments by bank card and, where this option is selected, payments made using Apple Pay are processed through the secure Monetico – Crédit Mutuel payment solution.

Where the customer chooses PayPal, the data required to process the payment is handled by PayPal in accordance with the arrangements applicable to that service.

B-DESIGN does not intend to directly record or retain the full bank card details entered by the customer on the payment provider’s secure interface.

7. Data retention periods

Personal data is retained only for as long as necessary for the purposes for which it was collected and is then, where necessary, archived for the periods required by law or necessary to protect B-DESIGN’s rights.

  • Enquiries and quotations not followed by an order: up to 3 years from the last contact initiated by the person concerned, unless a particular requirement or legal obligation applies.
  • Data required to manage orders and services: for the duration of the contractual relationship and thereafter for the applicable statutory or limitation periods.
  • Invoices and accounting documents: 10 years in accordance with accounting obligations.
  • Customer account: for the period during which the account is used, followed by an appropriate period of inactivity subject to applicable legal obligations.
  • Technical and audience measurement data: for the periods necessary for website operation and in accordance with the rules applicable to the tool used.

8. Cookies and audience measurement

The website uses cookies and technical trackers that are necessary for its operation.

Google Analytics is also used for audience measurement. Its configuration and the applicable consent arrangements are currently being reviewed in order to ensure that they comply with the applicable requirements.

If a tool or tracker requiring the user’s prior consent is added to the website, the information and consent mechanism will be adapted accordingly.

9. Data security

B-DESIGN implements reasonable technical and organisational measures designed to protect personal data against loss, unauthorised access, disclosure, alteration or destruction.

Access to personal data is limited to persons and service providers who require it in connection with their duties or services.

10. Your rights

In accordance with applicable personal data protection regulations, depending on your situation and the legal basis of the processing, you may exercise the following rights in particular:

  • the right to access your personal data;
  • the right to rectify inaccurate or incomplete data;
  • the right to erasure in the circumstances provided by law;
  • the right to restriction of processing;
  • the right to object where this right applies;
  • the right to data portability in the circumstances provided by law;
  • the right to withdraw your consent where processing is based on consent.

You may exercise your rights by contacting B-DESIGN:

Email: info@b-design.fr

In order to protect your personal data, proof of identity may be requested where necessary to process your request securely.

11. Complaint to the CNIL

If, after contacting B-DESIGN, you believe that your rights relating to your personal data have not been respected, you may lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).

CNIL – Commission nationale de l’informatique et des libertés
www.cnil.fr

12. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes to the website, the services offered, the service providers used or the applicable regulations.

The version published on the website is the version applicable at the time it is consulted.